Terms and conditions

General terms and conditions, limits, regulations and applicable laws….It is not easy with all those rules in the world of transport and logistics. What applies when and how do I find my way through the rules?

TransHeroes tries to help you on your way. We have summarised our own conditions in only one A4 sheet. These conditions apply to all business units of the Smart Logistics Group, including BTA International, TTS Transport, TTS TransUrgent, TTS TransAir and TTS TransOcean.

We follow the Dutch industry standard for freight forwarders, the FENEX (Netherlands Association for Forwarding and Logistics) Conditions. We’ve also made an overview of damage limits and other things that may happen from time to time, such as cancellation of a freight or waiting costs during loading or unloading. You’ll find it on the second page of our TransHeroes Terms and Conditions.

That way we all know where we stand, easy as that!


We can call ourselves a reliable supply chain director.

Nice stories, but is it true? Find it out yourself and contact us today to request a quote. On working days, you will receive a reply within hours. If you can’t wait that long, please do not hesitate to call us.